HIPAA Notice of Privacy Practices

Our Commitment to Your Privacy

New York's Comprehensive Home Care Agency is committed to protecting the privacy of your health information. We are required by law to maintain the privacy of your Protected Health Information (PHI), to provide you with notice of our legal duties and privacy practices, and to follow the terms of the notice currently in effect.

How We May Use and Disclose Your Health Information

For Treatment: We may use your health information to provide, coordinate, or manage your home care services. This includes sharing information with caregivers assigned to your care, nurses conducting assessments, and care coordinators managing your plan of care.

For Payment: We may use and disclose your health information to bill and receive payment for services provided. This may include submitting claims to your insurance company, Medicaid, Medicare, or other payers.

For Health Care Operations: We may use your health information for operational purposes such as quality improvement, training, compliance activities, and internal audits.

As Required by Law: We will disclose your health information when required to do so by federal, state, or local law, including reporting to the New York State Department of Health.

Your Rights Regarding Your Health Information

You have the following rights concerning your health information:

• Right to Inspect and Copy: You may request to inspect and obtain a copy of your health information maintained by us.
• Right to Amend: You may request an amendment to your health information if you believe it is incorrect or incomplete.
• Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your health information.
• Right to Request Restrictions: You may request restrictions on certain uses and disclosures of your health information.
• Right to Request Confidential Communications: You may request that we communicate with you about your health information in a particular way or at a particular location.
• Right to a Paper Copy of This Notice: You may request a paper copy of this notice at any time.

Our Responsibilities

• We are required by law to maintain the privacy and security of your PHI
• We will notify you promptly if a breach occurs that may have compromised the privacy or security of your information
• We will not use or share your information other than as described in this notice unless you give us written permission
• We will not use your health information for marketing purposes without your authorization

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

Contact Information

For questions about this notice, to exercise your rights, or to file a complaint:

Privacy Officer
New York's Comprehensive Home Care Agency
1192 Castleton Avenue, Staten Island, NY 10310
Phone: (347) 308-5339
Fax: (347) 695-3921
Email: [email protected]

U.S. Department of Health and Human Services
Office for Civil Rights
www.hhs.gov/hipaa/filing-a-complaint