Privacy Policy

1. Introduction

New York's Comprehensive Home Care Agency ("we," "our," or "us"), located at 1192 Castleton Avenue, Staten Island, NY 10310, is committed to protecting the privacy of our clients, their families, our employees, and visitors to our website. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Information you provide directly:

• Name, phone number, email address, and mailing address
• Information about the care recipient's needs and preferences
• Insurance information
• Employment application information (for caregiver applicants)

Information collected automatically:

• Browser type and device information
• IP address and approximate location
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide care consultations
• Match caregivers with clients based on needs and preferences
• Process employment applications
• Improve our website and services
• Comply with legal and regulatory obligations
• Communicate important updates about our services

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Healthcare providers involved in the client's care
• Insurance companies for billing and authorization purposes
• Regulatory agencies as required by law
• Service providers who assist in operating our website

5. Cookies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may limit certain features of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications

8. HIPAA Notice

For information about how we handle Protected Health Information (PHI), please refer to our separate HIPAA Notice of Privacy Practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

New York's Comprehensive Home Care Agency
1192 Castleton Avenue, Staten Island, NY 10310
Phone: (347) 308-5339
Email: [email protected]